Quality Service
Service quality(SQ) is a comparison of expectations (E) with performance (P) SQ=P-E
A business with high service quality will meet customer needs whilst remaining economically competitive. Improved service quality may increase economic competitiveness.
This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and measuring customer satisfaction and other performance outcomes
24/7 user-friendly assistance for individuals having technical problems with our products. The technical support team is composed of individuals that are familiar with the ins and outs of the product. With this knowledge, they are able to troubleshoot most problems that a user experiences. Technical support may be provided over the phone, through email, or with remote desktop.
The five SERVQUAL dimensions are:
TANGIBLES-Appearance of physical facilities, equipment, personnel, and communication materials.
RELIABILITY-Ability to perform the promised service dependably and accurately.
RESPONSIVENESS-Willingness to help customers and provide prompt service.
ASSURANCE-Knowledge and courtesy of employees and their ability to convey trust and confidence.
EMPATHY-Caring, individualized attention the firm provides its customers